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QBE Insurance Support for our Members

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The health and wellbeing of our Members, community and employees is our main priority during this time of uncertainty. As the situation with COVID-19 continues to develop, we want to let you know that we are here to provide the support you may need.

Our insurance partner, QBE, has announced hardship assistance options for Members with QBE insurance policies.

Options include:

  • Deferring your payments for up to 90 days
  • Payment dishonours – if a scheduled payment is dishonoured, the system will auto commence one of the following depending on the reason the instalment dishonours;
    o Missed payment rolls into the next scheduled instalment
    o QBE will write to the Member asking them to call us to discuss options.
  • Hold your next instalment payment by changing your instalment date to a later date. This option applies to direct debits.

If you are experiencing financial hardship due to the impacts of the current virus outbreak, we are ready to help you. Please contact us by calling 13 24 40 to discuss your options.

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