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COVID-19 Support


Reduced Branch Opening Hours Effective 29 April 2020

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The past few weeks have been a testing time for everyone as we follow Government directives to stay home and adhere to social distancing protocols.  Recently we have seen a significant reduction in branch use, an increase in electronic transactions and our Call Centre is taking an above-average number of calls.

In response to this change in Member behaviour, we are making some operational changes which will see a reduction in the hours of operations of our branches. This change has been made so that our branch staff can be used to help other areas of the Bank, such as our Call Centre, to assist Members during this time.

Read more: Reduced Branch Opening Hours Effective 29 April 2020

 

QBE Insurance Support for our Members

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The health and wellbeing of our Members, community and employees is our main priority during this time of uncertainty. As the situation with COVID-19 continues to develop, we want to let you know that we are here to provide the support you may need.

Our insurance partner, QBE, has announced hardship assistance options for Members with QBE insurance policies.

Read more: QBE Insurance Support for our Members

 

Being There For You When You Need Us Most

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As we move towards the light at the end of this COVID-19 tunnel, all Australians can be proud of the way in which we have coped with the situation. Whether it is our front-line health workers, those who have unfortunately lost jobs or have had their income affected, or everyone who is self-isolating and following social distancing requirements, thank you. Together we have all helped to make the best of this most challenging time for the country.

Read more: Being There For You When You Need Us Most

 

Support for Australia's Small and Medium-sized Businesses

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Reliance Bank has today responded to the Australian Government’s Coronavirus SME Scheme with the following measures added to support Australian small and medium-sized businesses.

During the unprecedented COVID-19 pandemic, we understand the distressing times for businesses. We are always here to support you and your business, and in consultation with the Australian Government, we are pleased to announce a stimulus package that can help put the wind back in your sails.

Read more: Support for Australia's Small and Medium-sized Businesses

 

Delivering Safe Banking Services to our Members and Staff

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For 50 years, the wellbeing of our Members and staff have always been our top priority. As we face unprecedented responses from the COVID-19 (coronavirus) outbreak, our support and commitment to our Members and staff will not change. And as a mutual bank and a member of the Australian community, it is important we come together to support each other.

We would like to assure our Members that the Bank is prepared to make any necessary changes to support and protect them. We have implemented several actions to keep our Members, our staff and our wider community as safe as possible. 

Read more: Delivering Safe Banking Services to our Members and Staff

 

Standing By You In Uncertain Times

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In these uncertain times, one thing is for certain, we’re here to support you. It’s what we have been doing for 50 years and will continue to do so through thick and thin. Today, we introduce additional measures to support individuals who are doing it tough and increasing our help to keep small businesses open so that they can keep their staff employed.

Read more: Standing By You In Uncertain Times

 

Tap and Pay limit increased to $200 to help reduce COVID-19 transmission

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In a bid to reduce the spread of the coronavirus (COVID-19), the Australian Payments Network has temporarily increased the contactless card payment limit from $100 to $200 to reduce the need for you to enter your PIN on EFTPOS machines.

Read more: Tap and Pay limit increased to $200 to help reduce COVID-19 transmission

 

How to Avoid COVID-19 (Coronavirus) scams

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Unfortunately, scammers are exploiting the fears and uncertainty surrounding the COVID-19 (coronavirus) in an attempt to scam people out of their money and digital security.

Scammers are using tactics such as falsely selling coronavirus-related products online, and using fake emails or text messages to try and obtain personal data.

Read more: How to Avoid COVID-19 (Coronavirus) scams

 
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