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Reliance Bank App Update

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PIN Change Enhancements

The in-app card PIN management tool has been enhanced to allow users to change a card PIN both with or without knowing the current PIN. The ability to change a card PIN without knowing the existing PIN provides an improved member experience. Members can authorise the PIN change by entering their 4 digit app passcode as multi-factor authentication. The existing process is the same for customers who know their card PIN. Click here to view step-by-step instructions.

NOTE: Fingerprint or facial recognition is not available to authorise a PIN reset where the current PIN is unknown.