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Important Notice: Member cheques and NAB branch deposits to be phased out

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Reliance Bank will be phasing out member chequing services and across-the-counter deposit facilities through NAB branches from 28 February 2022.

These changes reflect the widespread community uptake of alternatives and the decision by NAB to withdraw support for these services.

What does this change mean

From 28 February 2022 you will no longer be able to draw cheques and use your Reliance Bank chequebook. It also means that you will be unable to deposit at NAB branches.

However, there are many other ways to pay bills and to deposit money to your account.

Online, mobile and phone banking, other bill payment services, and deposit facilities through Australia Post are just some of the convenient and money saving options available.

What do I need to do?

If you write cheques to pay bills or use your deposit book at NAB branches, please make alternative arrangements as soon as possible.

  • Already use and enjoy the convenience of on-line or phone banking services?
    The change should have little impact. Please use your on-line or phone banking services instead of drawing cheques for all your future bill payments.
  • Do you deposit funds at NAB branches?
    Simply change to the Bank@Post deposit service at any Australia Post outlet using your Reliance Bank Visa Debit Card.
  • You don’t currently have an alternative to member chequing?
    We will help you choose and arrange the best alternative to suit you. Please call into your nearest Reliance Bank branch or call us 13 24 40 (8:00am to 7:00pm AEST, Monday - Friday).

Other ways to pay - you choose

 

Frequently Asked Questions (FAQ's)
  1. When is this happening?
    The last date is the 28th February 2022, but we will be working with our members to ensure that they are all set up with other options before that date. We don’t want any of our members having problems with cheques after this date. 
  2. What if I don’t have internet access? 
    If you don’t have access to the internet, you can still pay bills and set up future payments, you can contact your branch and our friendly branch staff will be able to assist you or by talking to someone in our contact centre.
  3. What if I don’t have internet or phone banking?
    To setup internet, you can contact your branch and our friendly branch staff will be able to assist you or by talking to someone in our contact centre.
  4. What should I do with unused cheques and cheque books after 28 February 2022?
    Please destroy any unused cheques and cheque books yourself, or you can take them into your nearest Branch, and we will destroy them for you.
  5. What if my account needs two/multiple signatories?
    Internet Banking can be set up to accommodate multiple signatories, you can contact your branch and our friendly branch staff will be able to assist you or by talking to someone in our contact centre.
  6. Can I still deposit money or cheques at the NAB? 
    No – this facility will cease.  We can offer you Bank@Post (Australia Post) using your Reliance Bank Visa Debit Card, electronic deposit using your BSB and Account number or PayID, cash deposit in Branches that accept cash
  7. What happens if I write a cheque after the end date? 
    If the cheque is presented, the person presenting the cheque will be advised it is no longer valid and to contact you to arrange another method of payment.