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Parramatta Branch Relocation

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As a Member of our Mutual bank, we like to keep our Members up to date with changes to the services we provide. In the new year, we will be relocating our Parramatta branch. We will be relocating to:     


Suite 5.03, Level 5,
80 George Street, Parramatta


What does this mean for Members? 

  • The current Reliance Bank Parramatta branch at Cnr of Hunter & Marsden Street Parramatta will close by midday 31 January 2020.

  • We will be operating business as usual from our new premises on 3 February 2020 onwards.

We can assure you that we will be working hard to minimise disruption to Members throughout this relocation. During this time Members can still access their accounts via Online Banking, Phone Banking and our Mobile App.

We look forward to welcoming you to our new Parramatta Branch very soon.


Bushfire Appeal

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Helping those in need. Your support can make a huge difference.

All Australians are aware of the unprecedented bushfire conditions across the country, with homes destroyed, communities devastated, and tragically, lives lost. The scale and ferocity of bushfires are also testing the resources of the firefighters, charities, and animal rescue groups.

Many have issued public pleas for financial help, warning of a worsening bushfire threat and a long road to recovery for affected communities. Most organisations are calling for monetary donations - rather than donated goods - to help them best meet the varying needs of victims. What can you do to help?

The Australian Mutuals Foundation (AMF) has activated its emergency/disaster relief donations portal to be able to accept donations from the members of Australian mutual organisations.

The AMF will re-direct 100% of donations received to the St Vincent De Paul Society to help those affected rebuild their lives with food, clothing, furniture, other essentials, and funds to pay bills.

Vinnies support will include:

  • Providing food, clothing, essential items and grocery vouchers for people who have lost everything
  • Paying unexpected bills as people work through the recovery process
  • Making referrals to specialised organisations providing crisis accommodation
  • Giving much-needed emotional support, as well as practical assistance to pick up the pieces after homes are lost

Donate now through the Australian Mutuals Foundation.




Banking App Update

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Android 10 is officially released. It's chock-full of new features, has a renewed focus on privacy, and for the first time in Android history, doesn't have a tasty dessert name to accompany it, a significant shift from Android Pie.

In response to this upgrade, we have released an updated version 4.1.1 of our Banking App to ensure we are compatibility to Android's latest operating system. The updated version of our Banking App is now available in the Google Play store.

If you are experiencing any issues updating our Banking App, please give us a call at 13 24 40, and one of our Member Service Officer will be able to help you.


Christmas Opening Hours 2019

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Please find our Christmas opening hours below. Wishing you the joys and happiness of the holiday season.

Merry Christmas from the Staff at Reliance Bank

Christmas Opening Hours – 2019

Between Christmas and New Year


Coles and Wesfarmers make software changes affecting Visa payWave debit card transactions

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From 1 October 2019, Coles and Wesfarmers have started to roll out software changes to update transaction routing capabilities on their EFTPOS machines where contactless payments are accepted. This software change will affect our Visa payWave debit card transactions.

What is changing, and how does it affect you?

When you tap to pay with your Visa debit cards, the EFTPOS machine will automatically process the payments via the EFTPOS network instead of the Visa network. If you currently shop at popular merchants like Coles, Coles Express, Liquorland, Target, Kmart, Officeworks or others where you tap to pay with your Visa debit card frequently, you may potentially exceed your current fee-free transactions.

Therefore, to avoid getting charged with excess transaction fees, here are two simple alternative payment methods:

  1. Slot your Visa debit card into the EFTPOS machine and select 'Credit'. By choosing 'Credit,' your payments will be processed via the Visa network and will not be counted as an EFTPOS transaction.
  2. Use one of our Mobile Pay Apps – Google Pay, Apple Pay or Samsung Pay. Just like how you use your Visa payWave debit card, you can use your smartphone for instant everyday transactions. It's easy to set up. Just download the app from your mobile app store and link your Visa debit card. Paying with your smartphone is secure and convenient. To find out more about our Mobile Pay apps, click here.

Need help?

If you need to speak to someone further about the changes or if there is an issue with your transaction fees, please give us a call on 13 24 40, and one of our Member Service Officers will help you.