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Visa Secure

Visa Secure

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Visa Secure is a service that provides you with increased protection from potential fraud for online shopping. Together with participating retailers, Visa Secure provides Members with an additional layer of validation at the time of purchase that helps protect Members against unauthorised use of Reliance Bank Visa credit and debit cards.

For more information, go to Visa’s website.

Am I protected?

Yes, you are automatically protected. All you need to do is ensure you have a valid mobile number registered with Reliance Bank. When making online purchases, look out for the Visa Secure logo (as shown below) displayed on participating retailers’ website. If there is no Visa Secure logo, you can still continue to shop online, however the extra layer of protection won’t be provided via Visa Secure.

How does Visa Secure work?

As you make a purchase online, a “Payment Authentication” screen may appear shortly after you attempt to complete payment at checkout. This verification helps ensure the person using your card is you and protects you from potential fraud. To verify your identity, we will send you a One-Time Password (OTP) via SMS to your mobile number. You will be required to enter the OTP on the “Payment Authentication” screen and, if successful, will complete the authentication.

Please note: Members are encouraged to check their mobile number and email address are up to date to allow us to send their OTP.

For your convenience and protection, Visa Secure works behind the scenes so in most instances you won’t be interrupted when shopping online.

  Frequently Asked Questions

How are my online purchases secured with Visa?
Visa has developed a program that helps confirm your identity when you make an online purchase. There’s no need to download anything, install software, or register your account. During an online purchase from your desktop, mobile or other digital device, you may be guided through an extra check to verify your identity. This helps us ensure you are you and that you are getting the additional protection from online frauds. This is one way Reliance Bank and Visa have teamed up to secure your account(s).

What happens if I don’t receive the One-Time Password (OTP)?
If you have not received the OTP via SMS, it may possibly mean the mobile number stored with Reliance Bank might be different from your current mobile number. To update your mobile number, you can either do it via Internet Banking or give us a call on 13 24 40.

What is the benefit of Visa Secure for Members?
With Visa Secure service, you get an extra layer of protection that prevents the unauthorized use of your Visa card while shopping online. This service helps us know you are really you and most importantly it protects you from online fraud.

Is my personal information safe and secure?
Yes. Your information is transmitted using a high level of encryption and is stored on a secured server.

Does Visa Secure service have an extra fee?
No. There are no additional fees for Members to use this service.

How will I know if my online purchase has this added layer of protection?
Visa Secure service will automatically work during checkout at any of Visa's participating online retailers’ website. There is no need to download anything, install software, or register for an account to get this added layer of protection. When using this service, you may occasionally be prompted at checkout to verify your identity, but this is to ensure you are really you. 

For reassurance, look out for the following Visa Secure badge on participating online retailers’ website to confirm the service available.

Can I still use my Reliance Bank Visa card with online retailers who are not participating in this program?
Yes, your Reliance Bank Visa card will continue to work as usual if the retailer is not participating in this program. However, the extra protection offered by Visa Secure will not apply to the transaction.

Can I use both credit and debit cards?
Yes! This service was designed for both Visa credit and debit cards when shopping online. When you use your Visa debit card, your online transaction experience will be similar to a credit transaction.

What happens when I finish shopping?
When you are finished shopping, proceed to the retailer's checkout page. As you complete the transaction, you may be prompted to verify your identity if additional authentication is required. This step is especially important when your card isn’t in your possession. This extra verification step helps ensure the person using your card is really you.

If I do encounter this extra verification step, what will the extra check be?
Reliance Bank has a number of tools that can help verify your identity such as a One-Time Password. If you encounter this extra step, simply follow the instructions on your screen to verify your identity.

I see the Visa Secure logo when I’m going through the extra check. What’s this about?
If you do encounter this extra verification step, Visa Secure helps transmit the information being shared between the merchant and us. The Visa Secure logo is there to give you peace of mind that your online transaction is secure.

What should I do if I suspect someone has fraudulently used my card?
If you suspect a fraudulent purchase has been made using your Reliance Bank credit or debit card, you must contact Reliance Bank on 13 24 40 as soon as you can.

What happens when I am travelling overseas, and I am shopping online?
You will need to contact Reliance Bank through our secured email via Internet Banking or call us on +61 2 6334 8829. It is important to remember that not all transactions will require OTP authentication, only transactions deemed high risk.